Terms of Service

Mavan is an AI-powered business automation platform. It provides tools including a unified inbox, an AI customer assistant, a CRM, AI Studio for media generation, campaigns, outreach, bookings and workflow automation. We may add, change or remove features over time.

The Services are provided as software-as-a-service. We are a tool for running your operations; we are not a party to your relationships with your customers, and we do not provide legal, financial or marketing advice.

• You must be at least 18 and able to form a binding contract.
• You must provide accurate account information and keep it current.
• You are responsible for your account, your team members’ activity, and for keeping credentials secure.
• Notify us promptly at hello@mavan.app of any unauthorized use of your account.

You retain ownership of the content and data you bring into Mavan (“Customer Data”). You are responsible for it and for how you use the Services, including:

• Having all rights, lawful bases and consents needed to collect, import and process your customers’ data and to contact them.
• Complying with applicable laws for messaging and marketing — including anti-spam and consent laws such as GDPR, CAN-SPAM, CASL and TCPA — when you use the inbox, outreach, broadcasts or campaigns.
• The accuracy and legality of content you send, publish or generate through the Services.
• Honoring opt-outs and unsubscribe requests from your recipients.

You — not Mavan — are responsible for the messages, posts, ads and emails you send through the Services and for compliance with the rules of the platforms you send them on.

You agree not to use the Services to:

• Send spam, unsolicited bulk messages, or messages to people who have not consented or have opted out.
• Post or transmit unlawful, infringing, deceptive, harassing, hateful or harmful content.
• Violate the terms or policies of any connected platform (such as Meta, WhatsApp, Instagram, TikTok, Google or Telegram).
• Infringe intellectual property, privacy or other rights of any person.
• Reverse engineer, scrape, resell or attempt to gain unauthorized access to the Services.
• Introduce malware, overload our systems, or interfere with their security or integrity.
• Use the AI features to generate content that is illegal, deceptive (e.g., impersonation or fraudulent deepfakes), or otherwise prohibited by law or provider policies.

We may investigate violations and suspend or terminate access for conduct we reasonably believe breaches these Terms or harms the Services, other users, or third parties.

The Services let you connect third-party platforms and tools. When you connect one, you authorize Mavan to access and act on it through its official API within the permissions you grant. Your use of those platforms remains subject to their terms and policies, and they may change or limit their APIs at any time.

We are not responsible for third-party services, their availability, or actions you take through them. You are responsible for maintaining your accounts and complying with each platform’s rules. You may disconnect any integration at any time in your settings.

Plans & payment

Paid features are offered on subscription plans billed through our payment provider, Polar. By subscribing, you authorize recurring charges for the plan and billing cycle you select, plus applicable taxes, until you cancel.

Auto-renewal & cancellation

Subscriptions renew automatically at the end of each cycle unless you cancel before the renewal date. You can cancel anytime; cancellation takes effect at the end of the current paid period, and you keep access until then.

Credits

• AI features (assistant, AI Studio and others) consume credits. Plans include a credit allotment, and you can purchase additional credits.
• Credits are a prepaid license to use AI features — they have no cash value, are non-transferable, and are non-refundable except where required by law.
• Included credits may expire at the end of a billing cycle; purchased credit policies are shown at the time of purchase.
• You may instead supply your own provider API keys (“bring your own key”); when you do, that provider’s usage and billing are between you and them.

Price changes & taxes

We may change prices or plan features with reasonable notice; changes apply from your next billing cycle. You are responsible for any taxes other than those on our net income.

Refunds

Except where required by law or expressly stated, payments and credits are non-refundable. If you believe you were billed in error, contact hello@mavan.app.

The Services use AI to generate text, images and video. AI output can be inaccurate, incomplete or unintended, and may resemble content generated for others. You are responsible for reviewing and editing any AI output before you use, send or publish it.

• As between you and Mavan, you own the content you generate, subject to these Terms and the terms of the underlying AI providers.
• You must have the rights to any inputs (products, images, brand assets, knowledge documents) you provide.
• We make no warranty that AI output is accurate, original, non-infringing, or fit for a particular purpose.

You grant Mavan a worldwide, non-exclusive, royalty-free license to host, store, process, transmit and display Customer Data and content solely to provide and improve the Services for you, including routing it to the subprocessors described in our Privacy Policy. You may revoke this license by deleting the content or closing your account, subject to legal retention.

The Services, including the software, design, “Mavan” name and logo, and all related intellectual property, are owned by Mavan and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. No rights are granted except as expressly stated.

If you send us suggestions or feedback, you grant us a perpetual, royalty-free right to use it to improve the Services, without obligation to you.

The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, reliability, uptime or uninterrupted or error-free operation. You use the Services at your own risk.

To the maximum extent permitted by law, Mavan and its suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Services.

Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some may not apply to you.

You agree to defend, indemnify and hold Mavan harmless from claims, damages and expenses (including reasonable legal fees) arising from your Customer Data, your content, your use of the Services, your messaging or marketing activities, or your breach of these Terms or applicable law.

You may stop using the Services and close your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Services in a way that creates risk or legal exposure. On termination, your right to use the Services ends; sections that by their nature should survive (such as fees owed, IP, disclaimers, liability limits and indemnities) will survive. You can export your data before closing, and we handle remaining data as described in the Privacy Policy.

We may modify the Services and update these Terms from time to time. For material changes to the Terms, we will update the “Last updated” date and provide reasonable notice. Your continued use after changes take effect means you accept the updated Terms; if you disagree, stop using the Services.

These Terms are governed by the laws applicable at Mavan’s principal place of business, without regard to conflict-of-laws rules, and you agree to the exclusive jurisdiction of its courts, except where mandatory local law gives you other rights. The parties will first attempt to resolve any dispute informally by contacting hello@mavan.app.

• Entire agreement — these Terms and the Privacy Policy are the entire agreement between us regarding the Services.
• Severability — if a provision is unenforceable, the rest remains in effect.
• No waiver — failure to enforce a right is not a waiver of it.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure — neither party is liable for delays caused by events beyond reasonable control.

Questions about these Terms can be sent to hello@mavan.app, or by mail to FARAHI, 47 Alderney Avenue, Hamilton, Ontario, L9A2A6, Canada.